Client Satisfaction Survey Results
At Heimlantz, we know that when it comes to finding a trusted advisor, what matters most is delivering outstanding client experience and results every single day. We know that you need someone you can rely on and trust.
To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, we utilize the Net Promoter Score. This survey scores the firm on the basis of our clients’ response to one ultimate question — “How likely is it you would recommend us to a friend?” — and the reasons for their ratings.
We are grateful to share that we received an overall NPS score of 85 (on a scale of -100 to +100). Along with these stellar results:
- 99% of our clients feel we exhibit courtesy and professionalism
- 99% of our clients feel we demonstrate the appropriate level of technical expertise
- 99% of our clients feel we produce high quality materials
This NPS score puts us on par with such customer service leaders like Tesla (97) and Apple (89) and well above the industry average of 77.
Interested in learning more about our commitment to client satisfaction? We would love to hear from you. Feel free to contact us