Our firm continues to grow steadily because we produce results. We take care of the accounting and help you grow and protect your personal net worth—so you can focus on growing your company.
HeimLantz Delivers Amazing NPS Score to Rival USAA and Apple!
Finding the right partner to help your business succeed should include two major considerations; passion and expertise. HeimLantz brings both to every client we work with, whether it’s personal tax and audit services, business valuation, mergers and acquisitions, or succession planning . Touting our passion and expertise can only go so far, with information available literally at our fingertips, HeimLantz works hard to prove there is merit behind their testimonials. Our firm has participated in a third party survey that our clients take yearly that uses the popular, and internationally recognized, Net Promoter Score (NPS) method. This year, our score exceeded even our expectations!
Thanks to our clients we are proud to share that 78 percent rated their satisfaction and likelihood to recommend HeimLantz to others at 9 or 10 on a scale of 10! This ranks us with the likes of customer service leaders such as Apple (66 percent), Amazon.com (60 percent) and USAA (81 percent)! These results are outstanding given the industry average is 21 percent.
More Highlights –
- 94% of clients agree that we exhibit exceptional courtesy and professionalism
- 83% of clients are impressed with our high quality materials
- 76% of clients believe that we provide the best technical expertise
- 97% of all clients surveyed indicated a high level of overall satisfaction!
We would like to thank all of those clients who took the time to take our survey! We hope to continue to bring you the impressive service you have come to expect from a firm with passion and expertise!